How Can We Help?

No. Order first and upload whenever you are ready, from the order in My Account. Your job goes into production once it is paid for and we have your approved artwork, so the sooner it arrives, the sooner we print.

Yes. On the product page choose Design it for me and tell us what you need. A designer prepares a layout and emails a proof. Small fixes to an existing file, such as adding bleed or rebuilding it to the right size, are covered by Fix my artwork from .

Use Request a Quote. Tell us the product, size, quantity and deadline and we come back with a price the same working day. Most things that can be printed, we can price.

Each product page shows its lowest quantity. For many items that is one. Large-format products such as banners carry a minimum charge per item, shown on the page before you price it.

The price you see is the price you pay. Where a product says including delivery, standard delivery to a UK mainland address is included. Document printing and a few bulky items add delivery at checkout, where it is shown before you pay. Local collection is always free.

Before your artwork is approved, yes: call us and we change it. Once artwork is approved the job goes to print automatically and cannot be changed, so please check the proof carefully.

PDF is best. JPG and PNG are fine for photographs and simple designs. Word and other Office files are converted by our team and you receive a proof by email. Files up to MB and pages, files per upload. Full details are in the Artwork Guidelines.

Bleed is 3 mm of extra design beyond the cut line, so trimming never leaves a white edge. If your file has none, the uploader adds it and shows you the result before you approve. The full rules, with the sizes for every product, are in Artwork Guidelines.

Ten technical points: that the file opens, its size against the product, orientation, bleed, the safe area, resolution, fonts, colour mode, page count and the final print-ready file. You see every result and a live proof with the cut line and safe area drawn on, then you decide.

It is automatic and it does not proofread: spelling, names, phone numbers, addresses, dates and prices are yours to check, and it does not make low-resolution pictures sharper. We print exactly what you approve.

The pre-print check shows the resolution at print size and what to expect: below about 150 dpi, photos and small text print soft. You can accept it as it is or send a larger original. We do not enlarge or sharpen pictures, so a file you accept prints as supplied.

No. Approved artwork is processed for print automatically, so there is no moment at which it can be swapped. If you spot a problem seconds after approving, call us straight away and we will do what we can.

Order and approve your artwork before , Monday to Friday, and same-day products are ready to collect the same afternoon. Same-day is collection only. See Same-Day Printing for what qualifies, and Turnaround Explained for every product's timing.

When we have both your payment and your approved artwork, before on a working day. Orders approved later count from the next working day. Delivery time is on top of production time.

Monday to Friday, excluding bank holidays and any closure dates we publish. The arrival estimate on each product page already skips weekends and closures.

Yes, local collection is free. We message you when the order is ready, and the address and collection hours () are on your order confirmation.

Royal Mail () for smaller items and DPD tracked () for anything bulky or urgent. Tracking numbers appear in My Account as soon as the parcel leaves. Full details in Delivery & Collection.

Highlands, islands, Northern Ireland and overseas addresses are quoted individually. Ask before you order and we will confirm the cost and time.

Our Setup & Care Guides take you through it step by step: flags and bases, pop-up gazebos, roller and PVC banners, rigid signs, window vinyl and labels, washing and storing, and staying safe in the wind. The code on the Print Buddy label sewn into flags and gazebos opens the same guides.

By bank transfer today, with card payments through Stripe arriving shortly. Our bank details and your order number show when you place the order and on your invoice. We start your job once the transfer has arrived and been confirmed, usually the same working day. At the counter you can pay by card or cash. We never store card details.

In My Account under Invoices. Download the invoice at any time and the receipt once the balance is paid.

Yes, enter it in the basket summary at checkout. One code per order.

Tell us within 48 hours of receiving it, with a photo. If it is our error or it was damaged in transit, we reprint the affected items at our cost, or refund them if a reprint is not possible. Full policy in Order Problems & Returns.

Print is made to order from the file you approved, so it cannot be returned or refunded. A corrected version is a new order at the normal price. Call us first: we will check the new file with you before it goes again, so the same thing cannot happen twice.

Check the stage in My Account first. If the due date has passed, call us with your order number and we will tell you exactly where it is.

See every order and its stage, upload artwork, approve proofs, download proofs and invoices, keep delivery and billing addresses, and reorder a previous job in one click.

Only to produce and deliver your order and to contact you about it. We do not sell or share your data. See the privacy section of our Terms.