Local Collection
Free, and the fastest way to get your print. We message you the moment the order is ready, and it waits for you at the counter.
| Where | Our local print room. The full address is on your order confirmation and in My Account the moment your order is placed. |
| When | . Outside these hours by arrangement. |
| Bring | Your order number. If someone else is collecting, tell us their name. |
| Payment | Orders are paid online before we start. Any balance left to pay shows in My Account and on your invoice, and can be paid by card or cash when you collect. |
| How long we hold it | Thirty days. After that we get in touch before anything happens to it. |
Delivery Options
| Service | Charge | Typical time after production | Best for |
|---|---|---|---|
| Pallet or courier | Quoted | Agreed with you | Large exhibition orders and heavy packaging runs |
Highlands, islands, Northern Ireland and addresses outside the UK are quoted individually: ask before you order and we confirm cost and time. Deliveries are made Monday to Friday.
How Delivery Is Priced
Delivery to any UK mainland address is free on every order: it is already included in the prices on our product pages, so the checkout adds nothing for it. Choosing local collection costs nothing either.
Delivery is worked out at checkout from what is in your basket, and you see the total and how it was reached before you pay. Choosing local collection removes the delivery charge.
| What you order | How it travels | Charge |
|---|---|---|
| Cards, stickers, labels and other small items | One parcel for the whole order, by the service you choose | The service price above |
| Flyers, leaflets, letterheads, menus, booklets | Boxed, by the weight of the paper | 1 box , 2 boxes , up to 10 boxes , up to 20 , up to 30 , a pallet above that |
| Banners | Rolled or folded, each banner line its own parcel | Up to on the longest side , larger |
Small items in an order with boxed print travel in the same box at no extra charge. A product whose page says including delivery already has delivery in its price.
Large Items: Banners, Posters and Displays
| PVC and mesh banners | Folded and posted up to about 2 m; larger banners travel rolled, by courier. A fold mark on PVC drops out once the banner is hung. |
| Posters and large prints | Rolled in a strong tube, never folded. A2 and above go by courier. |
| Roller banners | In their carry bag inside a box, by courier. |
| Rigid boards, A-boards and flags | Boxed and sent by courier. Very large boards, or several together, may need a quoted courier or pallet: we tell you before you order. |
| Exhibition and bulk orders | Quoted on a pallet or a dedicated van with a delivery slot. Ask before you order and we confirm the cost on the quote. |
Need it today but cannot get here? Book your own collection
Same-day work is collection only, because that is the only way to guarantee the time. If you cannot get to us, you can send someone for you: a friend, a taxi, or a courier app such as Uber Connect or a local same-day courier. Here is how to make that work smoothly.
- Pay for the order first, online or by phone, so there is nothing to settle at the counter.
- Wait for our "ready to collect" message. Booking a courier before that risks a wasted trip.
- Book the pickup to the address on your order confirmation. Put your order number and your name in the pickup note.
- Tell us who is coming (reply to the message or call us) so we can hand the parcel over without questions.
- Large banners and rolled posters need a car, not a bike. Say so when you book.
Tracking
Tracked parcels carry a tracking number that appears in My Account and in your dispatch email. Every parcel shows as dispatched in My Account the day it leaves us. An order with several items sometimes travels as more than one parcel, now and then on different days: My Account lists each parcel with its own tracking number and says what is still to come.
Packaging
Cards and flyers are banded in hundreds and boxed. Posters travel rolled in tubes. Roller banners come in their carry bag inside a box. PVC banners are folded or rolled, depending on size. Everything is plain, unbranded packaging, so you can send print straight on to your own customer.
Addresses and Changes
- Save delivery and billing addresses in My Account for faster checkout next time.
- To change the address after ordering, call us before the job is dispatched. Once a parcel has left, changes depend on the carrier.
- Delivery to a different name or a customer of yours is fine: enter their address at checkout and your invoice still comes to you.
Our Delivery Policy, in Plain Words
We dispatch on the day we promise and hand your parcel to a tracked courier. From that moment the parcel is in the courier's hands, and that is the honest limit of what anyone can control.
- Our promise: your order leaves us on or before the dispatch date shown when you approved your proof. If we miss our own date, that is on us: tell us and we put it right.
- Courier delays: weather, traffic, breakdowns, depot backlogs and bank holidays can hold a parcel after dispatch. We chase every late parcel and pass on everything the courier tells us, but we cannot be responsible for a delay caused by the courier, and no printer can. If your date is fixed, order a day or two early or choose local collection.
- Address and access: we deliver to the address you typed at checkout. A wrong or incomplete address, nobody to sign, or a closed business address can cost a redelivery charge from the courier.
- Damaged in transit: keep the packaging, send us photos within 48 hours and we reprint or refund the damaged part.
- Lost parcels: if tracking shows no delivery after the courier's investigation (usually 5 working days), we reprint or refund in full.
- Agreed at checkout: placing an order accepts this policy and our terms. It is there so that everyone knows where they stand before a parcel is on the road.
Damaged, Late or Missing
Open your parcel when it arrives. If anything is damaged or missing, tell us within 48 hours with a photo of the parcel and the print, and we reprint or refund the affected part. Carriers only accept claims reported promptly. If a tracked parcel is late, check the tracking first, then call us with the order number and we chase the carrier for you. Our full policy is in Order Problems & Returns.