What Cookies Are
Cookies are small files a website saves in your browser. Websites also use similar storage built into the browser (local storage, session storage and a small file store). This page covers all of them, and we call them cookies for short. Some are set by us; some are set by outside services when we load them on our pages.
The law (the Privacy and Electronic Communications Regulations and UK GDPR) lets a website use the ones it strictly needs without asking. For anything else, we ask first, we make saying no as easy as saying yes, and nothing optional loads until you choose.
Essential: Always On
These make the shop work. Without them your basket would empty on every page and you could not sign in or pay. They stay on this website, are never used for advertising and are never sold.
| What | Why we need it | How long |
|---|---|---|
| Your basket and checkout | Keeps what you add to your basket, your choices on product pages and the order you are paying for. | Until you order or clear it |
| Signing in (pb_c) | Keeps you signed in to My Account so we can show your orders, proofs and invoices. Secure and unreadable by scripts. | 10 hours, or 30 days if you tick Keep me signed in |
| Your artwork, quotes and designs | Holds files you upload, quote requests you are writing and designs you save in Design Online, so nothing is lost if you leave the page. | Until you send them or remove them |
| Security checks | Cloudflare Turnstile checks that forms are sent by a person and not a robot. Our payment providers use their own fraud checks on the checkout page. | For the visit |
| Shop settings | Remembers the shop's own look, prices and notices, and whether you have hidden a notice, so pages open quickly. | Until your browser clears it |
| Chat with us | When you message us through our own chat button, remembers your name and email so our reply reaches you. | Until your browser clears it |
| Your cookie choice (pb-consent) | Remembers what you chose on our cookie banner, so we do not ask on every page. |
How We Count Visits
To see which pages help people and which ones lose them, we count visits ourselves, on our own server, without any cookie and without saving anything in your browser. When a page opens we note the page, the website or link that brought you here, the kind of device and browser, the country, and what you did on our pages (for example viewing a product, adding it to your basket or searching). We never store your internet address: it is mixed with a random code that changes every day and turned into a number that cannot be turned back, so we cannot tell it was you, and we cannot follow you from one day to the next. Search words that look like an email address or a phone number are not kept. No outside company receives any of it, and the detail is deleted after 60 days; only daily totals are kept. If your browser asks websites not to track you (Do Not Track or Global Privacy Control), or you say no to analytics in your cookie choices, we do not count you at all.
Optional: Only with Your Yes
These are off until you switch them on. The list below shows what this website uses today.
| Choice | What it does | Set by |
|---|
If you have not chosen yet, we ask the moment you open a live chat window or press play on a film, and nothing loads unless you say yes.
Your Choices
- On your first visit a small card at the foot of the page offers Reject All, Accept All or Choose. Rejecting never stops you shopping.
- Change your mind at any time with Cookie Settings at the foot of every page, or the button at the top of this page. Switching a choice off stops it straight away, and we remove the cookies it set on our website.
- We ask again after , or sooner if what we use changes.
- You can also block or delete cookies in your browser settings. Blocking essential ones will stop the basket and sign-in from working.
Other Websites
Links to other websites, such as maps or social media pages, open those websites, which have their own cookie policies. Nothing from them loads on our pages until you follow the link.
Questions
Ask us anything about cookies or your data by emailing . How we use your details is set out under Privacy in our terms. Last updated 24 October 2026.